Protection you switch on

Qzino Casino responsible play on your own terms

Play only from 18+, and the deposit limits, loss limits, session reminders, cooling-off periods and self-exclusion sit in every Qzino Casino account.

Set a deposit limit

License MGA/B2C/256/2007, regulated by the Malta Gaming Authority since 2007.

Four things to know

Check the basics before your first spin

Use this when you want the key safeguards and contacts in one calm glance.

Minimum age18+

LicenseMGA/B2C/256/2007, Malta Gaming Authority

Gambling Helpline Aotearoa0800 654 655

Limit and exclusion help[email protected]

Before you add money

Switch on the controls that fit your week

Open this when you want to decide what your play may cost before the session starts.

Take the decision off the moment

Caps what you can put into the account over a period you choose, so a good mood cannot decide your spend. Switch it on before your first deposit.

A floor for a hard night

Stops play once your losses reach a figure you set, so a rough run ends on your terms. Switch it on if losses have surprised you before.

A gentle nudge mid-session

Shows a notice while you play so you can see how long you have been at the table. Switch it on when sessions tend to stretch past what you planned.

A break you arrange in advance

Pauses your account for a break you choose, with no decision to make in the moment. Switch it on when you want distance before you play again.

When is self-exclusion the right tool?

Closes your access to play for the long term, set inside your Qzino Casino account. Switch it on when limits keep coming off and you want the door shut.

Protection you set

A limit you choose in one sitting

Follow this when you are logged in and want a limit in place before your next deposit.

You are logged in

Log in and open the account settings area, then find the responsible play section. Check you are on your own account and not a shared device.

One tool at a time

Choose which control you want: a deposit limit, a loss limit, a session reminder, a cooling-off period or self-exclusion. Read each description once before picking.

Amount, then period

Set your figure and pick whether it applies to a day, a week or a month. Choose a number your budget carries without strain.

Save, then check the overview

Save the change, then go back to your account overview and confirm your limit is displayed. If it does not appear, contact support before you deposit.

Free help nearby

Free, confidential support across New Zealand

Use these numbers when play has started to worry you or someone close to you.

Gambling Helpline Aotearoa

Ringing this line connects you with trained staff who listen without judging and keep the call private; it answers at any hour, and a free text option is available. 0800 654 655 gamblinghelpline.co.nz

Problem Gambling Foundation

Counselling is free here, with peer and cultural support and 18 clinics around the country; the team also takes calls and texts on weekday daytime hours, for players and relatives alike. pgf.nz

Safer Gambling Aotearoa

This Health New Zealand information site explains the signs of harm, shares practical tips and points you to local support, for people who gamble and for their families. safergambling.org.nz

A clearer view of your own play

Catching these signals early keeps a habit from quietly costing you more. Treat them as a prompt to set a limit or take a pause, decided calmly and before the next session rather than after a bad run.

Read through these and see whether any sound familiar from your own week.

Playing longer than you planned, again
Deposits you would not mention to anyone
Chasing a loss with a bigger one
Borrowing money to keep playing
Sleep or work slipping out of shape
Feeling restless when you cannot play
Promising yourself a stop that does not hold

Keep the account to adults only

Why ID before cash out? Registration asks for your date of birth, and nobody opens a real-money account under 18. Send photo ID and proof of address before your first withdrawal, so age is confirmed early.

Filter first, talk second. Install a site blocker on the shared tablet or phone and choose which categories stay closed. Agree who holds the settings password, since a filter only works while one adult controls it.

Who can relatives ring? Start with what you noticed, not with an accusation, and let the person choose the next step. The Gambling Helpline Aotearoa answers 24/7 on 0800 654 655 and speaks with relatives.

Short break, long break

How long a pause do I need? A pause closes your play for a stretch of hours or days while your account stays open. Choose it in the casino account before you start, and nothing needs explaining to anyone. Plan your return in advance so the break stays a break.

Can I cut the time short? Self-exclusion shuts access to the account for a long period and cannot be lifted early, so pick it when you want the decision taken out of your hands. You set it in the casino account; the stop holds for the whole period you choose. The casino can also exclude a customer showing signs of a problem for up to two years.

Choose your stop in your account. New Zealand has no national self-exclusion register, so the casino account is where your exclusion belongs, and it applies to play here. Give the period real thought, since an early exit is not possible. For support alongside it, the national gambling helpline is free and confidential.

Straight answers here

Tightening things after a hard night

Worth reading when you are weighing a tighter cap, a pause or a full step back.

Where do I go to change my limit later?+

Limits live in the same section of your account where you set them, so the change happens under the protection tools menu. Pick the new amount there and save it; your history of past limits stays visible beside it.

Is there any way to end a self-exclusion before it finishes?+

No. Once an exclusion is confirmed it runs for the whole period you chose, and nothing shortens it. Treat that stretch as settled time rather than a waiting room, then decide calmly when it lapses.

If I self-exclude with you, am I blocked at other casinos too?+

No. Qzino Casino sits outside any national scheme in this market, and there is no national self-exclusion register here, so your exclusion is set in the casino account and covers this account only. Other operators keep their own arrangements.

How do I shut my account for good?+

Write to [email protected] and say you want the account closed permanently. The support team confirms the closure, after which the account cannot be reopened; if you also want a break from play, set an exclusion before writing.

Why do you check my age before I can play?+

Because this casino is for adults of 18 and over, and identity is verified before the account is activated. The check exists to keep minors out, and it also keeps your own name attached to your play.