Your payout, held up for nothing

Qzino Casino account verification: what the check needs?

The licence requires us to confirm who you are and where the money comes from, and the review of your papers takes about 39 hours.

Start the check

License MGA/B2C/256/2007, regulated by the Malta Gaming Authority since 2007.

The essentials

Account verification at a glance

Most players worry the check will stall their cash, so here is the whole picture in one screen.

Who checks

Qzino Casino Ltd.

Licence

Malta Gaming Authority, MGA/B2C/256/2007

Review time

39 hours

Required by

Before your first withdrawal

Questions

[email protected]

Minimum age

18+

Right the first time

Send clean copies and skip the resend

We keep the ask small and the rules plain, so one round of copies is normally enough.

Keep the corners in frame

Photograph or scan your photo ID and check that all four corners sit inside the frame, with no glare across the face or the number. Colour copies only.

How recent should it be?

A bank statement or utility bill in your name goes next, and the page you send needs your full name, your address and a date inside the last three months.

Show the first six digits

Send the payment card image with the middle digits hidden if you prefer; we need the name, the first six and last four digits, and the expiry date on show.

Less than two days of waiting

Check the email inbox you registered with, since that is where a resend request lands, then do nothing while the team works through it. Most reviews close well inside 39 hours.

Three papers

Three papers and what each one has to show

Almost every rejected copy fails on a blurry edge or a cut-off address, not on the paperwork itself.

Photo ID

ConfirmsYour name, face and age

Must showAll four corners, clear photo, 18+ date of birth

Proof of address

ConfirmsWhere you live now

Must showFull name, full address, date within three months

Payment card image

ConfirmsThe card is yours

Must showName, first six and last four digits, expiry

Four moments that call the check

Before any cash leaves, the papers arrive

This block settles which moments bring the identity request and what each one asks of you.

New method, new request

Adding a new payment method is fresh ground for the casino, so the team confirms the name and card match the account before anything moves.

Checked before play, not after

Because the licence allows only players aged 18 and over, age gets confirmed early, and a date of birth on the photo ID is what settles it.

Why the pause on a large amount?

Movements far above your usual pattern prompt a second look for money laundering, and questions about where that money came from follow the request.

Is the check holding my payout?

No payout clears the books until your identity is settled, so the first cash-out is where most players finally meet the check.

Show where your money comes from

When funds look unusual, Qzino Casino Ltd. has to ask where they came from. Our Malta Gaming Authority licence, MGA/B2C/256/2007, requires it of every licensed operator. Treat the request as routine bookkeeping against money laundering, never as a suggestion that you did something wrong.

Depending on your situation, the team may ask for one or more of these.

Recent bank statements
Payslips or an employer letter
A sale agreement or contract
Tax or business records
Proof of an inheritance or gift

Send it again with the detail fixed

Is my bill too old? Proof of address goes stale quickly, and anything beyond the accepted window is refused because it no longer shows where you live now. Pull a statement dated within the accepted window Send a utility bill from this month

Fighting with a fuzzy photo. A photo where a corner is cropped or the text swims in blur cannot be read, so the reviewer has nothing solid to work from. Lay the paper flat in good light Take the shot straight from above

Why the name mismatch? Names and addresses have to line up across every paper, and one mismatch leaves the reviewer unable to confirm who you are. Use the exact spelling on your ID Update the address on your account first

Mid-check pause

Before the payout, after the paperwork

Plain talk is this casino's habit, so every answer below stays short and concrete.

What do I do if the check rejects my document?+

Usually a blurred corner or a missing page sits behind a refusal, so a fresh copy goes off the same day. Our team names the exact fault, and nothing restarts from zero.

Does a phone photo of my ID pass the check?+

In daylight, a clear phone shot works as long as all four corners sit inside the frame. Take it, then check the file opens before you attach it.

What is a source of funds check really for?+

During any review, the question comes from the licence, not from suspicion of you, and every operator must ask it. Show where the money came from and the matter closes.

My surname changed after my ID was printed. Now what?+

After a name change, send the new photo ID together with the paper that links the old name to the new one. Once both sit on file, the mismatch stops blocking payouts.

When does the casino actually need my documents?+

By the licence, the check must be complete before the first withdrawal leaves, though it may be requested at registration or at the first deposit. Nothing is left until the moment you want the money.

Will I have to send the same documents again in future?+

Sometimes. When an ID expires, an address changes, or a routine review comes round again, a fresh copy is requested. Each request stays tied to that one reason.