Malta MGA/B2C/256/2007+64 9 924 4773
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Before You Ask

Contact Qzino Casino and Get a Real Answer Fast

Every hour of the week, our team answers by live chat, e-mail and phone, so help arrives whatever your question is.

Reach Support Now Regulated by Malta Gaming Authority
Paid today
674,247 NZ$
7,105 Players online
License MGA/B2C/256/2007, regulated by the Malta Gaming Authority since 2007.
Average withdrawal processed in 21 minutes, up to NZ$70,000 per transaction.
128-bit SSL encryption, audited by eCOGRA and GLI for fair play.
Three Doors

Before You Type Anything, Pick the Fastest Door

Match your question to the right channel and you skip the back-and-forth entirely.

Qzino Casino Chat
Best for anything urgent and quick to explain: a stalled withdrawal, a locked login. Answers land inside five minutes, any hour of the day.
Start Chat
Send Us a Message
Best for documents, statements and anything with detail. Write to [email protected] and a reply typically comes back inside twelve hours, day or night.
Write In
Qzino Casino Phone
Best when talking beats typing. Call +64 9 924 4773 (NZST) and you are usually connected with a person within three minutes, round the clock.
Call Us
Sorted Locally

Local Numbers, Local Time, Local Support

Everything below sits alongside your own clock, so nothing needs converting before you get in touch.

Reaching Us

NZ phone line+64 9 924 4773
Support clockNZST
Languages spokenEnglish, German, Finnish, Norwegian
E-mail[email protected]

Who Watches

Supervised byMalta Gaming Authority, licence MGA/B2C/256/2007

Struggling?

Gambling helpThe Problem Gambling Foundation of New Zealand, Gambling Helpline New Zealand, Multi-Venue Exclusion Programme

When Play Stops Feeling Like Fun

Sometimes the help a player needs sits well outside a casino. At those moments, three New Zealand organisations step in with free, confidential support, and Qzino Casino would rather point you to them than keep you playing.

The Problem Gambling Foundation of New Zealand. Counselling, budgeting advice and one-to-one sessions for anyone worried about their own or a family member's play.

Gambling Helpline New Zealand. Trained operators answer calls from people in distress and can refer them onward to local face-to-face services.

Multi-Venue Exclusion Programme. Lets a person bar themselves from every participating venue in a chosen area with a single signed request.

Read more
Skip the queue

Send your request to the desk that owns it

Ten minutes into a stuck withdrawal, the address you pick decides how fast you hear back.

Account help

General support[email protected]
Document verification[email protected]

Money matters

Deposits and withdrawals[email protected]

Other desks

Complaints[email protected]
Privacy requests[email protected]
Business and partnerships[email protected]

When your question needs a quick answer

Gather these five items before you open a chat or send a message.

  • Registered e-mail address on your account
  • Player ID or account number
  • Screenshot of the issue
  • Payment method and amount involved
  • Photo ID, proof of address, card image
Answered faster

Pick the channel that fits your wait

After this table you will know exactly which channel suits your question.

Live chat

Live chat24/7 support
Chat reply5 minutes
Time zoneNZST

E-mail

E-mail[email protected]
E-mail reply12 hours

Phone

Phone+64 9 924 4773
Phone wait3 minutes
When answers fail

From first message to a final answer

By the end you will know each escalation step and who reviews it.

Sending the first message
Send your complaint to [email protected] with your account e-mail, the time of the issue and a screenshot. A written record of the problem is opened for you.
Where is my reference?
Within a few hours you receive a reference number and a dated reply. Note both down, because every later step refers back to that reference.
From reply to final position
If the reply does not settle matters, ask for a manager review in the same thread. A senior team member re-reads the case and answers with a final position.
Escalation to the regulator
Still unsatisfied, you can take the case to the Malta Gaming Authority, which licenses this casino. Raise it only after the internal steps above are finished.
Reading This Now

Quick Answers to Support Questions

You will finish knowing how support handles data, hours, languages, checks and closures.

trustWhat if the first reply does not sort my problem?+
By the time a reply misses the mark, ask for it to be escalated and keep the reference number. Send a short summary to [email protected] with your account email and the dates involved. That in-box is the next rung before the Malta Gaming Authority.
trustHow long until I get my personal data copy?+
Write to [email protected] and ask for the copy or the deletion in plain words. Replies on data requests typically land within twelve hours, and a copy of your records follows once identity checks clear. Deletion runs up against licence record-keeping duties, so some data stays put.
trustWhat happens when I write in on a Sunday night?+
Play continues around the clock here, and so does help: live chat and the phone line stay open every night and weekend under NZST. Waiting times stay close to normal at odd hours, with chat usually answering inside five minutes. E-mail sent at midnight answers by morning.
trustWhy is not every language offered on the phone line?+
Because players arrive from several places, help speaks English, German, Finnish and Norwegian. New Zealand players are answered in English, with the phone line carrying the same set. Nothing is translated through a third party, so instructions stay exact.
trustWhy is my account check taking longer than a day?+
Checks usually wrap up inside thirty-nine hours once photo ID, proof of address and a card image are with the team. Half-finished uploads stall the clock, so send all three together to [email protected]. A clean set clears in about a day and a half.
trustCan I close my Qzino account for good?+
Yes, you can close your account whenever you choose, and help does it on request. Choose a cooling-off period instead if a short break would do, since it keeps your balance and history intact. Once closed, the decision is not reversed by asking twice.
trustCan help find my account without my password?+
Yes: your registered email address plus a recent deposit amount or the last four digits of a payment card is enough. Support never asks for your password, and any message that does is not from Qzino Casino. Hold the password back and reference your account email only.
Six facts

Qzino Casino Ltd. at a glance

Players worry most about who holds the licence behind the account.

Company

CompanyQzino Casino Ltd.
Company numberC-37336 (Malta)
AddressTower Road, Msida

Licence

RegulatorMalta Gaming Authority
Licence numberMGA/B2C/256/2007

Written contact

E-mail[email protected]

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